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Nationwide: Personal Loan reviews

Name: Personal Loan
Rating: 4.26 (39 reviews)

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4.20

Based on 39 reviews, last reviewed 26th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

18%

2 star

13%

Latest highest rating:

5

Easy to apply and let's you make extra payments I needed a personal loan to help pay for a divorce and a child arrangement order. Lot's of solicitor and court payments were needed. Nationwide was ea... Read more Reviewed on: 26th May 2025

Latest lowest rating:

1

They say they are there for their members, but if yo... They say they are there for their members, but if you need help. They just brush you under the carpet. Reviewed on: 13th March 2024

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About this product

Nationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Nationwide personal loan, we'd love you to write a quick review too.

Nationwide Personal Loan reviews (39)

Review of the Nationwide, Personal Loan:

Very poor customer service

I took out a Personal Loan a couple of months ago and then decided wanted to settle it early so I rang the Personal Loan Department over 2 weeks go to ask for a settlement figure and letter/email. I needed something in writing from them. They gave me the figure verbally and said they could not email it to me but it would be posted to my home address and it would take around 5 working days. Still not received it to date. I have phoned a couple of occasions over the last 2 weeks and was told it would be on its way but still nothing. Phoned yesterday and was told that they have had IT problems (not my problem!) and there was a delay with statements and settlement figures going out in the post. I did get cut off due to poor signal and I was on my way to work so was not able to call back. I phoned the Yeovil branch today to try and see if there is anything they could do but apparently they do not have access to the personal loan system (even though they are the same company) and therefore they would not be able to print anything at branch level. Having looked at my records, she also told me that in fact my request for a settlement letter had not been activated (2 weeks ago!) and hence why I hadn't received it so the IT problem was a lie! The lady I spoke to at the branch said she would contact the personal loan department and see if they are able to get something sent through to the branch in the post which should be through by tomorrow, but we will see. I just feel we are now in the 21st century and Nationwide you need to move with the times!! Very disappointed!! Reviewed on: 26th January 2024

Low interest loan

Low interest, great deals, no problems Reviewed on: 25th November 2018

Where others reject Nationwide,studies then accepts

Had great difficulty changing a "Balloon" payment on a vehicle which was via the "people's car" to a better rate loan which could be paid off early peicemeal.AA Bank of Ireland useless via internet or phone..Nationwide made my day.via Phone saving over 11% over the life of the loan.Smashing. Reviewed on: 10th June 2018

Fast efficient service

AS a member offered low interest rate. Money was in m,y account within 2 days. Reviewed on: 18th May 2018

Excellent

Excellent customer service from Nationwide. They help you, and you're not just a number. Reviewed on: 10th February 2018

Recommended by a friend to move to nationwide

Faye was amazing, really happy with the loan, top class customer skills. I’m hard to please as well. Thank you nationwide:) Reviewed on: 27th January 2018

Great rates and service , hassle free

Nationwide are highly recommended for loans , their rates are always competitive and their loans are hassle free . Easy to connect with online banking and clear statements Reviewed on: 6th May 2017

Brilliant Service and Great rates

Great rates and brilliant customer service. Can't fault the company! Reviewed on: 4th April 2017

Excellent, very helpful

I was looking for a personal loan and as I am already a customer of nationwide I thought I would check online using there no obligation quote service. I entered all the details they needed and was asked to ring them to process the application further. The number was easy to find and the employee on the other end was very helpful, the whole process was quick efficient and stress free. Would definitely recommend banking with them and looking into other products services they have on offer. Reviewed on: 16th March 2017

Nationwide loan

I was after a good loan deal and the Nationwide one was the best product I could find in terms of length and interest rate. I was accepted and the loan went through very quickly and I was well-informed every step of the way. The information was very clear and I was very happy with the whole process from start to finish. Reviewed on: 24th December 2016

Low interest loan

Had a meeting with the bank and they explained my options. As a current account holder I got a really good low interest loan (under 10%). Reviewed on: 15th November 2016

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Nationwide: Personal Loan reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide Personal Loan reviews (39)

Very poor customer service

Low interest loan

Where others reject Nationwide,studies then accepts

Fast efficient service

Excellent

Recommended by a friend to move to nationwide

Great rates and service , hassle free

Brilliant Service and Great rates

Excellent, very helpful

Nationwide loan

Low interest loan

Do you have a different Nationwide product?

Want to see more from Nationwide?

Student Current Account

Regular Savings

Cash ISA

Join Smart Money People

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