NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora - efficient fast process to get help

Efficient fast process to help with all your banking needs, saves on delay times waiting for response, sorts questions fast, excellent addition to online banking. Reviewed on: 25th March 2022

Very quick responses and very efficient

Always answers my queries in a timely manner Reviewed on: 25th March 2022

Fast efficient sorted

My card was blocked but didn't know why and cora got me the reason and how to sort it out Reviewed on: 25th March 2022

What an atrocious service

NatWest does everything in its power to stop you being able to telephone them, and this mindless robot is an enormous asset to other banks as it makes transferring everything to them, despite all the hassle, extremely attractive. Reviewed on: 25th March 2022