NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good options for online chat

It’s a good online chat app that eventually gets you to the correct answer, if not straight away. Very effective! Reviewed on: 24th March 2022

So easy

I needed to change my address. I hadn't used Cora before but gosh, it was so easy and efficient. Reviewed on: 24th March 2022

Quick and easy

It was quick and easy and I got an explanation as to why I couldn’t change the name on my a count Reviewed on: 24th March 2022

Cora is the best!

I found using Cora to be a very easy and helpful service!! Very happy with its interactivity and problem solving capability. Reviewed on: 24th March 2022

Deposit

Good service professional delivered Reviewed on: 24th March 2022

recent 'chat' with Cora

It was easy and quick and altogether painless so would do it again Reviewed on: 24th March 2022

About Rubbish

Cora makes Alexa look good !! I was asked the same questions repeatedly and got not relevant or constructive response. I was mentally abused and my time was wasted. Reviewed on: 24th March 2022

good

It works well and saves a lot of time Reviewed on: 24th March 2022

Good decent fit

As all my transcations are online, the ease of checking my account daily, any payments I will receive confirmation etc... banking online has been a good experience sofar Reviewed on: 24th March 2022

Unsatisfactory experience

I tried to get the statement for 6 months ago ie September 2021 on one of my bank accounts that has been running for more than 20 years. I was informed that there were no statements for this period. I sought help from Cora (the automaton) at 12.50pm. No helpful replies. At 12.59pm "Cora" notified me "she" was transferring me to a human. I was told I might have to wait up to a minute and that I was number 1 in the queue. After 14 minutes I was disconnected. This not the first time I have found "Cora" unsatisfactory but have never complained Reviewed on: 24th March 2022