NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Card reader

satisfied of answer by Cora and will use it again Reviewed on: 22nd March 2022

excellent

fast simple and excellent recommended to everyone Reviewed on: 22nd March 2022

Great service

Always helpful, friendly and easily accessible Reviewed on: 22nd March 2022

Very good thanks

I'm 58 and I found it easy to do took a while to speek to a human but all good Reviewed on: 22nd March 2022

Excellent service

Prompt answers, easy to follow instructions goes the extra mile to help Reviewed on: 22nd March 2022

Very good at helping customers

Had experience with cora before and it helped me a lot and dealt with the issues I had Reviewed on: 22nd March 2022

ONLINE EFFICIENCY AT ITS BEST

An excellent fast response I messaged to find out where my replacement debit card was and I got the answers I wanted very quickly thank you Reviewed on: 22nd March 2022

Very professional

Very easy and convenient very professional and efficient Reviewed on: 22nd March 2022

The best help

So easy to use and quick. Can’t believe an AI such as Cora can understand my requirements better than a real person! Scary! Reviewed on: 22nd March 2022

Straight forward and user-friendly

I struggle with anxiety, so speaking to people in person can be very difficult for me at times and I get nervous and flustered while completing some tasks. I recently had to change my address with my bank and being able to do so from the comfort of my home via an effective digital assistant was such a relief. Straight forward and done within a couple of minutes. Reviewed on: 22nd March 2022