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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

very good

alcuni problemi di comunicazione Reviewed on: 22nd March 2022

Worse Service In The Country RUBBISH

All day I’ve been trying to get hold of someone to ask them what’s going on with the kids Trust Fund accounts, 2-3 hours on hold on the phone not only once but 3 times. Tried to complain by online, they’re link won’t even send the email and kept getting a message “error while trying to send email. Please try after sometime” sure I’ve trying 6 times trying to send my complaint but no luck, they just won’t accept it. How the F}%*€ Rubbish is this service, I’m just glad I don’t bank with this joker, if I could transfer my kids Trust Funds elsewhere I would in a FLASH, I don’t want anything to do with this bank ever again. I just WANT answers to what’s going on with my two kids Trust Funds. Reviewed on: 22nd March 2022

Good service

Sorted my problem very quickly well pleased Reviewed on: 21st March 2022

Always giving great service and advice if there are any problems it's so good to use

Always good experience with this no problems at all Reviewed on: 21st March 2022

Easy and stress free

Makes making changes to your back details and any other problems you have a breeze without having to wait on hold with customer service. Reviewed on: 21st March 2022

great and efficient

That was so easy and comfortable Reviewed on: 21st March 2022

Quick and Easy

Got what I needed to be done with no hoops to jump through or hassle! Reviewed on: 21st March 2022

No problem

Instant answer. No hanging on the phone for hours. Great Reviewed on: 21st March 2022

simple to use

Cora was very easy to use and was quick Reviewed on: 21st March 2022

Great service

First time I have used Cora. Most impressed. ! Reviewed on: 21st March 2022

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