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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Reactivting Cash ISA account not used for years

Extremely quick to reactivat my ISA account, it only took 2 minutes and I can use it tomorrow, next working day. Reviewed on: 21st March 2022

Simple to use.

Very easy, efficient service. Quick response & solution. Reviewed on: 21st March 2022

Very efficient

Very easy to change and update address details Reviewed on: 21st March 2022

Easy, but has a couple issues

Overall, easy to use. The operators I find are most useful and get sort majority of problems. However, I find the main issue would be coming out of the chat, then going back in. It can sometimes kick you out. Especially as sometimes the operators question is in regard to a transaction, you have to leave the chat to look. Works most the time, but plays up here and there, then you're back to square one again and can't be put straight back through. Reviewed on: 21st March 2022

Quick service

Helpful and quick service query sorted Reviewed on: 21st March 2022

Fast and accurate

Felt like I was chatting to a human, it’s rare my query is answered by using this chat bots but Cora is great Reviewed on: 21st March 2022

Cut out the waiting / on hold time !

This is a great way to get answers to questions or quick resolution to a problem without the need to call and be in a queue for an hour Reviewed on: 21st March 2022

Wouldn't use anything else

Quick easy to use very impressed Reviewed on: 21st March 2022

Swift and comprehensive service and advice.

Very helpful advice given in a rapid and professional manner Reviewed on: 21st March 2022

Excellent service

Prompt and clear reply. efficient at dealing with my query. Reviewed on: 21st March 2022

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