Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Need Assistance

very quick and easy would reccomend to friends Reviewed on: 18th March 2022

Got to wear I needed to get to with the help of the app

Reviewed on: 18th March 2022

Cora gets to the point

Cora is a clever (what I call her is a AI Bot) she will get to the point of what you are trying to ask and pop up all the answers that could possibly relate to your question. So technically you just need to type a main word e.g Payments, recall or direct debit ... etc. you don't even need to repeat yourself when she puts you through to an agent! Brilliant so in a small little sentence Quick + Simple = Cora Reviewed on: 18th March 2022

Complete and total incompetence - if, that is, you are "lucky" enough to actually connect.

The usual incompetence from Nat West. Reviewed on: 18th March 2022

Quick and responsive

Logical process to obtain help quickly and easily Reviewed on: 18th March 2022

Quick and easy to use

Cora answered and activated my request very quickly. Reviewed on: 18th March 2022

Excellent

Do quick and knew the answer to my questions. Reviewed on: 18th March 2022

Querying a pending transaction

Cora explained it cannot be refunded until the transaction goes through. A very straightforward process. Reviewed on: 18th March 2022

Very easy

Very easy, much more than phone call Reviewed on: 18th March 2022

Paying in cheques

Quick and helpful, and answered all my questions Reviewed on: 18th March 2022

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub