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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fasting and good rate for %

Just good and active company fro all bank when I can comper Reviewed on: 31st March 2023

Great !cora

Cora was helping a lot to the loyal customers overall 24/7 . Reviewed on: 31st March 2023

Absolutely Useless.

Pathetic chat service, never connect to people and just times out. Reviewed on: 31st March 2023

Confusing to use

Difficult trying to switch a joint account Reviewed on: 31st March 2023

Awful experience

Takes ages and never comes up with right choices, when I got through to someone real they were just as useless Reviewed on: 31st March 2023

Fast response

Able to provide hints for my questions Reviewed on: 31st March 2023

A waste of time for me, pathetic!!!

I m on holiday in USA and have been locked out of my account for about a month. CORA or anyone else in RBS have been pathetic. I will be closing my account once I get back to Scotland. The main problem is that I keep being told they are sending me an activation code to my UK address BUT I have told them at least 10 times I am CALIFORNIA USA. I cannot get ANYONE IN RBS to respond to me. despite the fact I have had a heart attack in the last few weeks and need £1300 every month now for medication. This is unbelieveable, BUT TRUE!!! John Mc Dade Reviewed on: 31st March 2023

Fantastic service

Cora helps me to keep on top of my banking and allows for easy bank communication. Reviewed on: 31st March 2023

Faster and convenient

Cora is a really reliable way to check information and even change details on your account without having to wait a lifetime on a call queue Reviewed on: 31st March 2023

Quick and efficient

Cora answered the enquiry quickly and efficiently. The option to print the chat for future reference was very useful. Reviewed on: 31st March 2023

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