NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Great tool

Great tool. I use it whenever I have issues with my Natwest account and it's very good at resolving them! Reviewed on: 30th March 2023

Helpful and efficient

Really helpful and efficient innovative technology. Diverts your query to the write place or gives you help and simple instructions to help Reviewed on: 30th March 2023

Fantastic interactive Chat facility

Really easy and simple service to use and directed to real person if query cannot be resolved by Cora. Reviewed on: 30th March 2023

Helpful Bot

Got me where I needed to be and sorted Reviewed on: 30th March 2023

Absolutely amazing

When ever I need an answer Cora is right there to help me, it saves me from getting misinformed and it’s constantly available! It’s also very simple to speak to a human if need be, thank you for this service! Reviewed on: 30th March 2023

Very efficient

Anders with great quick information Reviewed on: 30th March 2023

why cora is better than any other help bot

cora is so helpful and easy to use , not like any other bots that are complicated and hard to use, cora answers all of my questions fully and i have never had any problems or issues Reviewed on: 30th March 2023

Complaint about 'online banking notice getting better and better

Cora cant answer my questions 10/10 times I have to repeat the question many times before I get an agent that cant answer my question and disappears because he doesnt know the answer. It is very frustrating. Not to be able to talk to you. Dont you want feed back on this system that directs you to do something that doesnt work??? Reviewed on: 29th March 2023

Good help

It’s great it’s there all the time Reviewed on: 29th March 2023

Awful

Bleats useless sales information at you dosent listen cant understand simple requests, any plant life would display more intelligence. Reviewed on: 29th March 2023