NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

CORA

GREAT EXPERIENCE USING CORA, EXCELLENT NAT WEST! Reviewed on: 1st March 2022

Quick access to help

Wanted to pay into my ISA which I haven;t done for while. It needed reactivating and the instructions given to do this were easy to follow and I was guided the whole way through the process to get it reactivated. The whole thing took less than 10 minutes. It was so refreshing to have something actioned so quickly without multiple telephone calls. Reviewed on: 1st March 2022

Easy to deal with

Put my mind at rest I can relax for a while Reviewed on: 1st March 2022

Quick and easily resolved

I get my issue resolved within minutes. I have trouble finding stuff on the internet and with Cora's help, it's only one click Reviewed on: 1st March 2022

10

Answered the questions immediately Reviewed on: 1st March 2022

Excellent Service

Delighted and helpful with this service. Ao easy and straight forward. Thank you Reviewed on: 1st March 2022

Enquiry regarding bank transfer for purchase of new car.

Very useful and provided all the relevant information to enable the transaction. Reviewed on: 1st March 2022

Great service

Very helpful. Very quick. Very professional Reviewed on: 1st March 2022

Quick response time, easy to follow instructions

I was trying to make a payment to a new international account & Cora was helpful in directing me to the biometrics feature on my app. Reviewed on: 1st March 2022