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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

How to switch off Cora ?

As an online banker for many years, I do not want pestering with Cora when I navigate through the web-site. I want to switch it off for the session - longer is possible. Reviewed on: 5th December 2023

Dreadful bargain basement customer service

Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would be within an hour. Didn't receive a text. On the first occasion I missed my opportunity to chat (type) with a colleague. On the 2nd occasion I stayed on the chat for over 2 hours waiting, but none came and eventually gave up to wait for the text. It never came and I gave up and went to bed. Logged back into my NatWest app the following day to see a colleague had joined the chat 4 hours 10 minutes after it started, and I hadn't received a text yet again. NatWest used to be easy to deal with. If you had to call you would get through , speak to someone and be assisted. Cora isn't progress, it's bargain basement customer service at it's worst and obviously not done with satisfaction in mind. Reviewed on: 23rd November 2023

Useless one day I can get on line banking no problems ,And then the day I have to say Cora why it's a load of rubbish

Noe got anything else to say .I have been a NatWest customer for 50 yes ,And I'm sorry to say it's just getting worse Reviewed on: 9th November 2023

Rubbish

Round in circles, waste of time, Reviewed on: 31st October 2023

Completely useless

I have tried to use Cora on a number of occasions and each time you go around in circles and get nowhere I've now completely given up. It's a useless waste of time don't bother using it Reviewed on: 21st October 2023

Does not answer the question

No help at all in trying to find out why a direct debit to Nat West was not processed after 4 days past due date. Just a spiral of repeated robotic questions getting nowhere. Continue to verification just closes down the app ! Reviewed on: 12th October 2023

Not fit for purpose

Sometimes you need to speak to a person, not a robot. I am giving 1 star because I'm forced to. This 'service' doesn't deserve any stars. Reviewed on: 31st August 2023

Cora is useless

Awful service. Says 8 hours to get back to you. It's never 8 hours. Whatever happened to live chat? New service is absolutely garbage. Prehistoric service compared to other banks! Reviewed on: 2nd August 2023

Useless

Only very rarely can you connect to Cora and then she only says a colleague will be in touch within three hours which they never are Reviewed on: 24th May 2023

Difficult to access

For two days I have been unable to contact Cora. It just says connecting but doesn't connect. Previous to this I had been pleased with it. What's going on? Reviewed on: 18th April 2023