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NatWest Group - Cora: Digital Assistant reviews

4.57
Based on 6,039 reviews, last reviewed 24th Feb 2025
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in the past 90 days
25% decrease in 1 star reviews
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025
John S's avatar
John S

About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

Ridiculous System

1
A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Reviewed on: 24th February 2025

Cora wastes my time.

1
I did not ask for Cora, it pops up every time I log in and reappears constantly. It is a total waste of my time. Reviewed on: 9th December 2023

biggest waste of time

1
completely useless and a big distraction now with the pop jumping on all the time why do they do this stupid type of thing, I just want to look at my accounts, If you ask anything it either doesn't understand or can't help anyway. Waste of time and money. Reviewed on: 7th December 2023

More pop-ups than a Russian porn site

1
The cora app just contiunes to pester even when I close it it just pops back up like some kind of phishing pop up, please make it go away Reviewed on: 6th December 2023

How to switch off Cora ?

1
As an online banker for many years, I do not want pestering with Cora when I navigate through the web-site. I want to switch it off for the session - longer is possible. Reviewed on: 5th December 2023

Dreadful bargain basement customer service

1
Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would be within an hour. Didn't receive a text. On the first occasion I missed my opportunity to chat (type) with a colleague. On the 2nd occasion I stayed on the chat for over 2 hours waiting, but none came and eventually gave up to wait for the text. It never came and I gave up and went to bed. Logged back into my NatWest app the following day to see a colleague had joined the chat 4 hours 10 minutes after it started, and I hadn't received a text yet again. NatWest used to be easy to deal with. If you had to call you would get through , speak to someone and be assisted. Cora isn't progress, it's bargain basement customer service at it's worst and obviously not done with satisfaction in mind. Reviewed on: 23rd November 2023

Useless one day I can get on line banking no problems ,And then the day I have to say Cora why it's a load of rubbish

1
Noe got anything else to say .I have been a NatWest customer for 50 yes ,And I'm sorry to say it's just getting worse Reviewed on: 9th November 2023

Rubbish

1
Round in circles, waste of time, Reviewed on: 31st October 2023

Completely useless

1
I have tried to use Cora on a number of occasions and each time you go around in circles and get nowhere I've now completely given up. It's a useless waste of time don't bother using it Reviewed on: 21st October 2023

Does not answer the question

1
No help at all in trying to find out why a direct debit to Nat West was not processed after 4 days past due date. Just a spiral of repeated robotic questions getting nowhere. Continue to verification just closes down the app ! Reviewed on: 12th October 2023

Not fit for purpose

1
Sometimes you need to speak to a person, not a robot. I am giving 1 star because I'm forced to. This 'service' doesn't deserve any stars. Reviewed on: 31st August 2023
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