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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Best Chat bot

Im impressed with the reponse in this chat bot Reviewed on: 26th March 2023

Clear and easy to use

Found the app clear and easy to use. Which is very important when you are in a rush and busy. Reviewed on: 26th March 2023

Hellow Cora? How are you I am andrew?

Are you okay? How can I assist you?? Please let me know?? Reviewed on: 26th March 2023

Good

NatWest is good because I like NatWest Reviewed on: 25th March 2023

The service and advice is good

I have no problems when using the service. Reviewed on: 25th March 2023

Great

Really really really really really Reviewed on: 25th March 2023

Not useful at all.

Royal Bank of Scotland let down customers. Cora is present as a tool to help people but ut's completely useless. The bank should hire agents (human beings), not robots. They cannot replace people. Cora did not help. Reviewed on: 25th March 2023

Cora would not answer

While trying to get an answer to a question Cora would not answer and when I asked a question there was no reply Reviewed on: 25th March 2023

Fast and easy

Fast and easy service to help with any of my needs Reviewed on: 25th March 2023

Well done NatWest

Quick easy and helpful! Better than the rest out there! Reviewed on: 25th March 2023

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