NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

It trustworthy and helpful

It easy to bank with and communicate with and good service and care for customers Reviewed on: 14th April 2021

Excellent.

Fast response, quickly sorted my issue. Reviewed on: 14th April 2021

Spot on

Great service and very quick would highly recommend to any family or friends Reviewed on: 14th April 2021

Automated change of details

Change of account address was easy using the automated Cora system. Only criticism is the response is a little too quick and doesn't give the user enough time to consider the options, but overall a simple and effective system. Reviewed on: 14th April 2021

Quick and accurate

The information I needed was given straight away. Reviewed on: 14th April 2021

Very satisfied

Needed a quick expierience, thats what i recieved thankyou Reviewed on: 14th April 2021

Just serves adds or incorrect information.

Cora has *never* been able to help me. It failed to tell me how to find my customer number - suggesting I looked on my Account Summary page that has it partially starred out. Cora can't help me do a credit card balance transfer instead suggesting I apply for a credit card - I've got one I'm trying to use it. Cora won't recognise "transfer me to a credit card agent", it's just an exercise in frustration. Reviewed on: 14th April 2021