Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Efficient and fast response

All the info needed and fast response to my questions. Reviewed on: 12th April 2021

easy to follow

clear and logical steps ......................... Reviewed on: 12th April 2021

Found it easy

Found it easy to follow instructions Reviewed on: 12th April 2021

ONLINE BANKING

I FIND THIS REVIEW TIME WASTING_IHAVEN'T ALOT OF IT TO SPARE Reviewed on: 12th April 2021

Brilliant services

There fraud team are the best I have seen they even stopped money going out of my account and phoned also ,brilliant services Reviewed on: 12th April 2021

Account closure

Extremely simple step by step process, it only took a few mins to get the process underway Reviewed on: 12th April 2021

Quick response

Contacted to find out about a replacement debit card. Cora answered my questions almost before I'd finished typing them! Reviewed on: 12th April 2021

best

Natwest is the best bank I've ever used Reviewed on: 12th April 2021

Quick and efficient with positive results

Really easy way to get needs met, questions answered and problems resolved Reviewed on: 12th April 2021

Great efficient service

Very easy, secure and time saving Reviewed on: 12th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub