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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Lack of staff ,shocking

I feel I must write this review as every time I go to this branch I dread it,, I don’t. Know who wrote the good reviews I would like to know what day they go on so I could go on the same day ,but whenever I go the. Service is shocking ,,, I play a game while I’m waiting to be served called spot the staff I will say the staff are pleasant enough but seem in no rush I always have to queue ages to get served the ,the staff seem in no rush to serve. ,, where’s the staff never mind them working from home get some in the branch to Serve I only go once a month luckily ,to pay a bill and always dread going ,, And that’s enough however I once went to the Northfield branch what difference plenty of staff brill, bromsgrove could learn a thing from them and I once went in and there were staff from another branch there helping out as lack of staff they brill can we have them back Sort it out please ,,when I queue other customers agree with me I wouldn’t recommend this branch Reviewed on: 10th April 2021

Quick change of address

Cora has been really helpful. It took me no longer than 90 seconds to change my address . Brilliant service Reviewed on: 10th April 2021

Easy excellent and fast service

Really quick very understandable and accurate Reviewed on: 10th April 2021

Easy Peasy ....

So simple to use and answered my enquiry instantly ... Well done. Reviewed on: 10th April 2021

Easy to use

The instructions were simple and direct, understood instruction and responses were relevant Reviewed on: 10th April 2021

Quick and easy

So much easier and quicker than phoning! Reviewed on: 10th April 2021

Helpful and reassuring

Once you summit your question it answers straight away and it gives you options making it very easy to use . Reviewed on: 10th April 2021

AI that actually answers your query!

What is often frustrating about these types of ‘assistants’ is that no matter what you type they never actually correctly identify what your query is about and then proceed to ask poorly worded questions to try to refine your query but never end up at the right place and then cut you off without getting you the info you need, which is very frustrating. Cora did not do this. It correctly identified the broad topic of my query and asked useful, multiple choice questions that refined it to a point where I got the answer I needed. And it only took a few questions to get there. It then also provided me with a bunch of extra information that was helpful and covered any other concerns I potentially had. Definitely one of my best experiences with a virtual customer service assistant. Reviewed on: 10th April 2021

Excellent prompt attention

Easy to use even for older customers Reviewed on: 10th April 2021

Cora service was immediate

The pre formatted options were relevant to my query Reviewed on: 10th April 2021

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