NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Best banking ai

The best banking ai of all the major banks. Reviewed on: 10th March 2023

Cora is a waste of time

Tried using Cora several times, absolutely useless. Now many branches are closed, a telephone number to a human being is needed. Reviewed on: 10th March 2023

The Future of Banking Support

Cora is an innovative chatbot service that NatWest bank offers to its customers to help them with their banking needs. From answering common queries to providing guidance on transactions and account management, Cora aims to make banking easier and more accessible for customers. One of the key benefits of Cora is that it is available 24/7, which means that customers can get help whenever they need it, without having to wait for business hours. The chatbot is also highly responsive and can understand natural language, making it easy for customers to ask questions and get the information they need. Customers have also praised Cora for its ability to provide personalized assistance. The chatbot can access customer account information and provide tailored advice based on individual circumstances. This can be especially helpful for customers who are looking for specific information or guidance on their finances. Another benefit of Cora is that it can handle multiple requests simultaneously, which means that customers don't have to wait in a queue or be put on hold. This can save a lot of time and frustration for customers, making their banking experience smoother and more efficient. Overall, Cora is a useful tool for NatWest bank customers looking for quick and easy access to banking information and support. While it may not be able to handle every request or query, it is a great starting point for customers looking for assistance with their banking needs. Reviewed on: 10th March 2023

Amazing

Great and effective in many ways. Reviewed on: 10th March 2023

Quick & Simple - its what we all want

As a brand new customer I had some issues with my customer number due to my own fault in entering my birth date incorrectly. I used Cora and had the issue quickly resolved. There was a point in which I needed to talk to a human and this again was quick smooth and easy. In the past with other banks its fair to say having online issues and trying to resolve is up there with one of the most painfully slow experiences.! Reviewed on: 10th March 2023

Cora is great for 24/7 help

Cora is great for 24/7 help. It's very user friendly and easy to use. Reviewed on: 10th March 2023

Support.

I was stuck into something difficulty where CORA help me to resolve the issue as fast as possible. Recommended to everybody which helps everyone easier. I absolutely love it.❤️ Reviewed on: 9th March 2023