Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

coral always there when you need anything

coral can sove most of any questions you need to no Reviewed on: 9th March 2023

Helpful

I have used cora for closing accounts and getting update on loan accounts and cora has been helpful in resolving my query Reviewed on: 8th March 2023

Hopeless

Tried to register online ,have had two activation codes cannot phone and speak to anyone Cora useless ,kept holding on for further help but could not wait any longer ,Just going around in circles Have put in all the relevant numbers and codes but just wont accept ,very frustrating ,given up now Reviewed on: 8th March 2023

Excellent customer service.

The NatWest team members very friendly. Reviewed on: 7th March 2023

I need help

I need help.I don't have enough money to pay for gas, electricity and rent and food has become more expensive Reviewed on: 7th March 2023

Complete and utter rubbish!

IF you like automated flow charts that waste your time, you will probably love this, for those of us who would rather deal with a human being at the expense of the company's profits and who actually know something about banking, will probably give it a similar review. Reviewed on: 7th March 2023

Unable to deal with queues

You have to stay with the page active but due to high volumes this wait is over an hour. It is impossible to stay logged on and times out before you can speak to an agent Reviewed on: 7th March 2023

USELESS, TIME WASTING BOT

Useless bot, repeating same questions with final outcome, i wait yesterday and now today over an hour each time with no response apart from i m handing you over to an agent. Not even worth 1 star, but no choice to proceed. Reviewed on: 7th March 2023

Unable to get through to team member - Cora seems to not connect

Over last few weeks I have tried to get through to a team member to discuss my new accounts I am unable to get through to team member - Cora seems to not connect. Very frustrating. Reviewed on: 7th March 2023

no response

Iv'e been logged out of my mobile app. I couldn't get any help from Cara . Iv'e bills to pay not happy. Reviewed on: 6th March 2023

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub