NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Easy chatbot banking

Cora helped me get the bank statements I needed, asking all the right questions along the way. Reviewed on: 6th March 2023

Switching to a Nat West Current account

Cora says she 'I’ll transfer you to a colleague who will help you with this.' and then never comes back to you, ive been currently waiting 1 hours for a reply. When you phone Nat West they say the only way to contact the Switching team is via Cora, this is a vicious circle. I think the easiest way is to cancel my account and look else where. Reviewed on: 6th March 2023