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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use mobile services

I find paperless banking to be easy and secure via NatWest Reviewed on: 27th March 2021

Been with Nat West for over 40 years and they have always been very helpful

My online app has been really useful, especially while the COVID-19 has been with us. Reviewed on: 27th March 2021

Help when needed

I feel reassured with information providing advice and help when required. Thank you. Reviewed on: 27th March 2021

Communication

24 hour immediate communication with customer and bank. Reviewed on: 27th March 2021

Quick and easy to use

Was very straightforward and user friendly service although it doesn't top talking to a real person but it is much quicker than sitting on a helpline waiting to get through Reviewed on: 27th March 2021

Quick service

My problem was dealt with quickly and efficiently within 2 minutes. Answered all my questions and put my mind to rest Reviewed on: 27th March 2021

so quick and helpful

when I needed a new cheque book it was so quick to order using the online banking by asking Cora Reviewed on: 27th March 2021

Nat West security is excellent

I feel confident that my security is in good hands Reviewed on: 27th March 2021

great service

quick and easy, helpful. always here when i need help Reviewed on: 27th March 2021

Best online robot

So fast and well behaved ,better than humans, I rate this bot to be the best satisfaction I had in a while. Reviewed on: 27th March 2021

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