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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

East to use...

................................. Reviewed on: 26th March 2021

New service still improving

Very helpful today to my specific enquiry Reviewed on: 26th March 2021

Very Quick & efficient

Quick replies & easy to use. Thank you Reviewed on: 26th March 2021

Superfast

I asked a question and got the exact answer in less than 20 seconds. Thankyou Cora Reviewed on: 26th March 2021

All round good service

Excellent service thanks always there to help Reviewed on: 26th March 2021

Excellent support

Instantanious online replies which were rather accurate Reviewed on: 26th March 2021

If it ain't broke,don't fix it.

The Cora service was easy to use and a perfect option to not using the phone. Reviewed on: 26th March 2021

easy to use

messages of instructions were clear and easy to understand. click option for yes and no made for a quick response. overall very impressed Reviewed on: 26th March 2021

Replacement card

Very quick and successful resolution Reviewed on: 26th March 2021

Quick response

Easy on line process. Arrived at an answer to my problem quickly Reviewed on: 26th March 2021

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