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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

She can read your mind

She is fast,I think she has all the answers and she is polite Reviewed on: 26th March 2021

Brilliant server ce

Fast effective service. I’m a very happy customer Reviewed on: 26th March 2021

Brilliant

The system is brilliant for communicating with a range of adults and youth with detailed explanations, particularly like the added capabilities of providing direct links to forms to fill. Very easy to navigate and communicate with, often resolves the issue quicker than phoning in. Reviewed on: 26th March 2021

Highly efficient

Very quick responses and very efficient. Clear and concise answers to questions. Reviewed on: 26th March 2021

Excellent

Very quick, clear and helpful response given to my query Reviewed on: 26th March 2021

Quick and easy

Very quick to change address and also very easy Reviewed on: 25th March 2021

Well organised and security conscious bank

Useful bank with a good range of products and an easily navigated on-line system Reviewed on: 25th March 2021

Very easy

It was very easy to understand how to get what i wanted to know Reviewed on: 25th March 2021

So easy to use

I got answers so quickly and easily Reviewed on: 25th March 2021

Very easy and simple to use

Best invention ever, honestly every bank should be doing this Reviewed on: 25th March 2021

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