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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

scam text

the agent knew exactly how to help me and helped me report the fraudulent message easily Reviewed on: 25th March 2021

Very good

Agent is good.She explained very well what i need to do. Reviewed on: 25th March 2021

Convenient

Convenient and easy to use. Can avoid lengthy and costly phone calls when having certain queries. Cora ensures best possible answer where possible and provides suitable advice if necessary. Reviewed on: 25th March 2021

Easy help

Cora helped me update my address within a minute Reviewed on: 25th March 2021

AMAZING

BRILLIANT AND QUICK SERVICE, DEFO RECOMMEND CORA Reviewed on: 25th March 2021

An actual useful robot

Normally find automated helpdesks really frustrating. But Cora was excellent Reviewed on: 25th March 2021

Using Cora

I could not receive my log one time activation code but Cora guided me through to receive it. Thank you Reviewed on: 25th March 2021

Absolutely excellent

Totally professional service each and every time I need assistance. Reviewed on: 25th March 2021

Royal Bank Of Scotland customer services

Quick and efficient response to customer queries and constant updates to App which improve it all the time Reviewed on: 25th March 2021

Quick response/very helpful

Quick response/very helpful.Made the process very easy and stress free. Would recommend to family and friends. Reviewed on: 25th March 2021

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