Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Change of address

So quick to change address instead of having to call and wait to speak to an agent. AI is very quick concise and to the point! Reviewed on: 25th March 2021

Best support client

Safety and secure tranzaction and the best% comissione Reviewed on: 25th March 2021

Instant response to query

Very satisfying response, made to feel a valued client Reviewed on: 25th March 2021

Fast efficient and simple service

Very easy to use quick and efficient Reviewed on: 25th March 2021

Really quick and easy to use

I wanted to change my address and Cora made it really quick and easy. I didn't have to telephone in and potentially have to sit on hold or call into branch so I was able to do something which is important from the comfort of my own home. Reviewed on: 25th March 2021

Quick and efficient!

A very comprehensive but easy system to navigate with the assistance of Cora. Lots of really detailed questions help get to the root of the problem and changes were easily made with the assistance of Cora. Reviewed on: 25th March 2021

Quick

Quick response and results in a matter of seconds. Reviewed on: 25th March 2021

A big help

Thank you Cora for all your help, it was a pleasure speaking to you albeit via IT but that's the way it is at the moment. You answered my questions very clearly Reviewed on: 25th March 2021

They are great and delightful

It's good and trustworthy, and I will soon be one there valuable customer Reviewed on: 25th March 2021

Quick efficient and friendly.

The above says it all. This is the second time I have used this service, and I find it very helpful. Reviewed on: 25th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Money Transfer
from Currency Solutions 5.00 from 1 reviews
App
from Moneyhub 4.84 from 5350 reviews
Robo Advisor (discontinued)
from Money on Toast (inactive company) 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub