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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

QUICK AND EASY TO USE

EASY TO USE AND QUICKER THAN CALLING Reviewed on: 25th March 2021

Easy to use service

Easy to use, quick instant responses Reviewed on: 25th March 2021

Clear concise and quick information and advice

Straightforward and easy to use, makes banking so easy. Reviewed on: 25th March 2021

Easy to use

It's really easy to change my address Reviewed on: 25th March 2021

Easy Address change

it was quick and easy and nothing to complicated, thank you Reviewed on: 25th March 2021

Fast and accurate

Natwest Cora has always been fast a replying to queries and I'm amazed at how spot on it is every time at detecting what you want. Reviewed on: 25th March 2021

Easy ways to bank

I've been with natwest for years and they are always improving their services to make it quick and easy to do online banking, also whenever I've had a query or a problem it is always dealt with as quickly as possible, also the staff are friendly and helpful Reviewed on: 25th March 2021

Easy and straightforward

Was able to get an immediate answer to my query. I could then plan for my next action. Didn't have to wait on the telephone. Told me exactly whatvi had to do. Reviewed on: 25th March 2021

Banking made easy

Fast and efficient system. My enquiry was sorting out immediately. Reviewed on: 25th March 2021

Re activate my ISA account

Very good straight forward easy yo understand and fallow instructions Reviewed on: 25th March 2021

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