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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Simple and fast to use!

I went on line to change my address, excellent service, fast and efficient, no waste of time! Great Cora. Thank you. Reviewed on: 24th March 2021

Excellent response

I needed to find out payment limit and got response straight away Reviewed on: 24th March 2021

Cora online assistant

Quick, effective, efficient, safe and secure at a time that suits me without having to visit a branch - Great! Reviewed on: 24th March 2021

Great little 'bot'

The system was very easy and worked well with the very limited information I gave Reviewed on: 24th March 2021

So easy to use

It is a really predictive service, that knows what you are tryingt to do and asks you a set of straightforward questions to get you to the right place Reviewed on: 24th March 2021

Best Bank

Good Service Good online 24 7 Happy with service Reviewed on: 24th March 2021

Excellent service!

Very quick and thorough response to my query! Reviewed on: 24th March 2021

Excellent assistant

Easy and quickly sorted I would definitely use again Reviewed on: 24th March 2021

Simple navigation

Good service very easy to use and navigate. Reviewed on: 24th March 2021

Changing personal details on line with Cora

Straightforward and easy to do; would recommend Reviewed on: 24th March 2021

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