Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

I asked a question about my account and was given clear advice Reviewed on: 24th March 2021

Changing address is easy and user friendly

Quick address change and a user friendly environment Reviewed on: 24th March 2021

hassle free banking and good support service

Never had a problem with whatever query I have had Reviewed on: 24th March 2021

Quick and to the point

I had forgotten my pin and this problem was solved in a few minutes Reviewed on: 24th March 2021

Amazing

Was able to fix my issue in a matter of minutes! Reviewed on: 24th March 2021

Easy to the point

Very easily accessible and easy to use quick process with limited issues. No questions unanswered. Reviewed on: 24th March 2021

Quick and Effecient

Easy way to sort out general banking enquires, quick and intuitive Reviewed on: 24th March 2021

Perfect service

Perfect service, easy and fast. Reviewed on: 24th March 2021

Quick and easy to understand

Quick and easy to understand,hassle free , straight forward, nice and simple Reviewed on: 24th March 2021

Good

Solved problem within seconds. Really helpful and was easy to use the cora Reviewed on: 24th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Boodle app
from Boodle 0.00 from 0 reviews
Adult account
from HyperJar 4.87 from 2963 reviews
Cashback account
from Cheddar 4.83 from 1686 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub