NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Ask Cora is user unfriendly

I've been battling with Ask Cora for weeks and all you do is run around in circles. RBS has gone backwards, it gives the impression it doesn't want to communicate with it's customers. Reviewed on: 21st February 2023

CORA IS NO GOOD BEEN WAITING 37 MINS NO REPLY

VERY BAD TIME NO REPLY AT ALL VERY BAD Reviewed on: 21st February 2023

t seems impossible to get in contact via e mail, Cora is utterly useless

I received an e mail stating that the Visa will be replaced by a new Mastercard and to verify my address. I entered digital banking but there is nothing to actually veryfy it. My address is all the same, nothing has changed, so after that I tried to chat with Cora, which is useless and trying to get a live agent is impossible. The last thing I had was Agent is typing and that is now quite a while ago...what is Cora typing?? Useless your CORA Reviewed on: 21st February 2023

Miss Catherine Oneill

Great service and very easy to use Reviewed on: 21st February 2023

Scheduled payment problem

Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

Cora the customer assistant App

It has been seamless using cora, my first contact with Cora was awesome and queries and concerns where promptly attended to and settled Reviewed on: 20th February 2023

Good answers

Was fast and good service better that i was aspected Reviewed on: 20th February 2023

Excellent product

Cora is time saving and can give good information instead of waiting for a human to speak with. I recommend using...you can also continue to work while you wait. Reviewed on: 20th February 2023

I love you but I don't know of any action to get in touch with you

No not able to do that but No not able to do that Reviewed on: 19th February 2023

useless

could not make a future payment, the date box would not respond, had to change course of action a hopeless website for the 21st century Reviewed on: 19th February 2023