Smart Money People Logo

NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy and save time

5
It saves my time It is very quick and easy Reviewed on: 24th March 2021

Quick and easy process

5
Moving home and totally forgot to inform my bank, Used Cora to amend my change of address details. Completed in minutes smooth and easy process. Thank you....... Reviewed on: 24th March 2021

good

4
I wanted a change of address, the live chat option was quick and easy Reviewed on: 24th March 2021

easy

5
very quick no holding to speak to someone Reviewed on: 24th March 2021

Efficient and painless

4
My whole request was answered in under 3 minutes, if that! Reviewed on: 24th March 2021

Easy to use

5
Easy to use, fast and efficient Reviewed on: 24th March 2021

Easy to explain

5
Respected service and satisfied with behaviour Reviewed on: 24th March 2021

Very likely

4
Quick and timely help while I was online blocking for help Reviewed on: 24th March 2021

Excellent

5
Great service fast and efficient and answered my query Reviewed on: 24th March 2021

Amazing , friendly and helpful

5
Assisted with my problem straight away and advised what to do next Reviewed on: 24th March 2021
Are you a business? Get insights, reply to reviews, invite customers and understand their needs