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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy

Questions answered at the touch of a button - Great ! Reviewed on: 23rd March 2021

My banking needs

NatWest/RBS have an excellent set of services that meet all of my banking needs. I also like the innovation in products that seem a differentiator Reviewed on: 23rd March 2021

Best bank

They're so helpful and welcoming in store and online. Reviewed on: 23rd March 2021

Brilliant!

So easy to use, very efficient, very fast! Best chat I`ve ever used, answered my questions in 2 minutes. I love it! Reviewed on: 23rd March 2021

Prompt response!

My enquiry was dealt with very quickly and efficiently. Reviewed on: 23rd March 2021

Quick and easy

Better than most autobots I've used! Pithy. Reviewed on: 23rd March 2021

Easy to Fix

Very easy to fix my problem. Will definitely use again. Reviewed on: 23rd March 2021

Excellent. I would use Cora again.

quick and easy to use, and hassle free Reviewed on: 23rd March 2021

Number to win

Best bank in the UK. Very easy and good to bank with Reviewed on: 23rd March 2021

Quick and Efficient

Helped quickly, directed to correct place I needed to find - would use again when stuck Reviewed on: 23rd March 2021

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