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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

1
I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024
Jason P's avatar
Jason P

Fast & helpful

5
Quick replies, was put through to an agent who was able to give me the information I needed Reviewed on: 18th February 2023
S.n.c's avatar
S.n.c

Useless

1
My request was not understood at all and the answers were irrelevant. Most online services provide real texting chats with experienced staff. I have used these many times and they are really helpful. This AI chat (Cora) is really not working. Like having a car with a steering wheel that can only turn 10 degrees. Reviewed on: 18th February 2023
alex morris's avatar
alex morris

Very helpfull

4
Advanced digital service. The best part is it is accessible 24 hours a day and 7 days a week Reviewed on: 18th February 2023
Zanobia 's avatar
Zanobia

I love natwest bank

5
Natwest staff help me a lot because every time help a lot because I don't know much English Reviewed on: 18th February 2023
Natwest 's avatar
Natwest

A cheap alternative to knowledgeable staff

1
Why should I accept going through this purgatory of typing my questions then being given totally wrong answers Reviewed on: 17th February 2023
brucepocock@hotmail.com's avatar
[email protected]

Cora is the worst

1
Cora is shockingly bad. It is used as a dumping ground when the Bank systems break down, and I have yet to find that it provides worth while answers. No wonder that Natwest gets such bad digital ratings Reviewed on: 17th February 2023
John Doggart's avatar
John Doggart

Cora is absolutely hopeless to me

1
I go round in circles and get so frustrated with this Cora. It would be so much better to deal with a person Reviewed on: 17th February 2023
Lilian Aitken's avatar
Lilian Aitken

Brilliant

5
This is so good and how it helps u is amazing Reviewed on: 17th February 2023
Ashley Langroux Lennon Fay's avatar
Ashley Langroux Lennon Fay

Cora is the best online 24/7 support

5
Using Cora to deal with customer support is very good and helpful, available 24/7 and answers any question instantly. Reviewed on: 16th February 2023
Jaspher DeGuzman's avatar
Jaspher DeGuzman

Useless

1
Cora is a waste of time! Why can you not speak with a human being. I wish I hadn’t switched accounts! Reviewed on: 16th February 2023
RW's avatar
RW
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