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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy and straightforward

Extremely easy and straightforward to follow Reviewed on: 23rd March 2021

Cora

Very good and helpful gives clear instructions for each questions Reviewed on: 23rd March 2021

Simple and quick

I asked bout re instating my ISA in 2 words and it was sorted in less than five minutes Reviewed on: 23rd March 2021

Computer Companion

being computer illiterate Cora pointed me in the right direction Reviewed on: 23rd March 2021

very good

I have always got good service from you Reviewed on: 23rd March 2021

concise help

The help was clear and answered all the questions that I had asked. It was fast and enabled me to conduct this query without having to travel 10 miles to my nearest bank. Reviewed on: 23rd March 2021

Very good

Very good in understanding and repon fast Reviewed on: 23rd March 2021

How much daily transfer is

Very easy, fast & straightforward Reviewed on: 23rd March 2021

Mr Mario Horvath

Please I need login account I lost me number and I have problem naw login Reviewed on: 23rd March 2021

Waiting for new debit card to arrive.

The colleague was very helpful in explaining how long it will take to receive my card and what to do afterwards. Reviewed on: 23rd March 2021

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