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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very quick and very efficient

Being a bit of a novice for using online banking the quick and very helpful information off Cora was invaluable. Thank you Reviewed on: 22nd March 2021

Easy to use

Easy to use but still not as good as talking to a human Reviewed on: 22nd March 2021

Loan support

Good and Quick help, clear answers Reviewed on: 22nd March 2021

Quick service

Very quick service & VERY helpful. Reviewed on: 22nd March 2021

Lovely lady and good advice all around.

Prefer to call but allover service is excellent and extremely helpful and very helpful and friendly. I'm not a Internet banking person thank you for understanding Reviewed on: 22nd March 2021

Top marks to Cora

I was amazed at how easy the whole experience was when re-activating an ISA account. Reviewed on: 22nd March 2021

Enquiry

Received all the information I required Reviewed on: 22nd March 2021

Great Innovation

I just changed address using Cora and it was so smooth and efficient. I would not have been able to call or visit a branch for several days due to work, so to be able to actually complete the task using Cora there and then was great! Very impressed with that technology and will definitely be recommending it and using again! Reviewed on: 22nd March 2021

Clear instructions

Questions answered quickly and concisely. Reviewed on: 22nd March 2021

Easy explanations

Very explicit and understandable. Reviewed on: 22nd March 2021

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