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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and to-the-point...

With multiple choice and to-the-point answers I found Cora a very easy and stress-less. Reviewed on: 22nd March 2021

Fast and efficient

Found out everything I needed to know very quickly. Reviewed on: 22nd March 2021

Simplicity. Very quick

I had forgotten my password and so I was told exactly what to do 10/10 Reviewed on: 22nd March 2021

Great service

Quick and helpful answers to my questions Reviewed on: 22nd March 2021

International transfer

good answers, good referral to helpful website Reviewed on: 22nd March 2021

Automatic service

Quick query response by the use of automated assistant Reviewed on: 22nd March 2021

Brilliant service

Cora answered my question and told me what to do no problem at all thank you Reviewed on: 22nd March 2021

very straightforward,uncomplicated instruction

very quick and direct service. very helpful. Reviewed on: 22nd March 2021

Ease of Use

Really easy to gain information and change details using this service Reviewed on: 22nd March 2021

Pleasant, efficient, reliable

I’m rotten with technology but both with the direct banking, live connection and the ‘chat’ service I was guided through with the minimum of fuss and maximum of clarity. Much appreciated. Reviewed on: 22nd March 2021

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