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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy

Impressed by this. It's fast, direct, and convenient. Reviewed on: 22nd March 2021

Cora is helpful

Cora is easy to use and deals with issues quickly. Reviewed on: 22nd March 2021

Immediate quick and accurate response

Very quick response answered my question in seconds Reviewed on: 22nd March 2021

Efficient service

Needed to change business account address. Managed it with Cora without the need for long phone queues. Reviewed on: 22nd March 2021

Easy and efficient

Provided with clear and easy instructions. Very efficient and responsive. Reviewed on: 22nd March 2021

Change of address function

Fantastic speed and simplicity when changing my home address after moving house. I thought I would have to make a phone call or visit a branch but completed it onlie using the chat function within 2 mins Reviewed on: 22nd March 2021

Great service

Very quick and efficient service, all round. Reviewed on: 22nd March 2021

read and reply

very quick and easy to use. Reviewed on: 22nd March 2021

Clear and simple

Wanted to reactivate an account, done in under a minute even for an old technophobe like me it was easy ! Reviewed on: 22nd March 2021

Transaction query

Cora gave me ease of mind on a transaction quick Reviewed on: 22nd March 2021

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