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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy app

Easy straight forward options quick answers. Reviewed on: 22nd March 2021

I am very satisfied

I'm extremely satisfied with the services and staff,I was with another high street bank before and they cost me a lot of money the charges were so high I was never out of the red , with the NATWEST I've never been in the red .THEYRE ALL BRILLIANT Reviewed on: 22nd March 2021

Change of details

Cora is so easy to use. I changed my address in under 3 minutes Reviewed on: 22nd March 2021

Better

Tryin g to get this right. With my e: Mail. Com Reviewed on: 21st March 2021

Really easy to use online banking

I’ve enjoyed my online banking experience with natwest, i like that i can use my current account, my savings account and isa is so accessible. Reviewed on: 21st March 2021

help full

easy to use & understand i got what i wanted done fast with no problems Reviewed on: 21st March 2021

Helpful

Helpful and quick and easy to use Reviewed on: 21st March 2021

Amazing service

What an amazing bank, so quick to help and give peace of mind Reviewed on: 21st March 2021

Excellent service

Fast efficient service and questions all answered Reviewed on: 21st March 2021

Brilliant very easy to talk to and the option are relevant

I had problems with my pin locking when using the carder and Cora solved the problem. Thanks very much Reviewed on: 21st March 2021

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