Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Winners

Always and through this pandemic I have always been able to get an answer to my queries with efficiency and a smile. Reviewed on: 21st March 2021

online response

Easy to use and very quick and clear response Reviewed on: 21st March 2021

Service with ease

Used the system whenever I have made an enquiry and as a result have not had to webchat, phone or contact the bank in any other way since. Cora and the mobile banking app and I'm all set. Reviewed on: 21st March 2021

Help with bank accounts

Very helpful and everything explained perfectly Reviewed on: 21st March 2021

Easy interface

Had to order a replacement card and whole scenario was straightforward & easy : ) Reviewed on: 21st March 2021

International

Easy and simply explained and to use Reviewed on: 21st March 2021

Banking App and Service

I have been associated with Natwest for long who have a unbeatable app and great customer service Reviewed on: 21st March 2021

dealing with a death

Cora was very helpful and gave simple instructions which were easy to follow. Reviewed on: 21st March 2021

Help when you need it

If we ever have a problem it has always been solved quickly and efficiently in a very friendly way Reviewed on: 21st March 2021

Perfect for me!

Just wanted to know if I could pay cheques in via app and I got my answer instantly with offers of further help that I may have needed such as details of local branch etc. Perfect! Reviewed on: 21st March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Mortgage App
from Lendr 0.00 from 0 reviews
Money Transfer
from Paysend 1.94 from 29 reviews
Personal finance app
from Doshi app 4.63 from 1148 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub