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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Answered all the questions I asked and needed to know Reviewed on: 21st March 2021

Coral is very helpful and easily understood

I needed some extra information and was pleased to get the help from Core Reviewed on: 21st March 2021

Simple, easy to use

Customer friendly, easy to use and really helpful Reviewed on: 21st March 2021

Cora

Good response to question and eventually got the answer I was looking for. Very good response and saves a lot of time waiting for someone on the phone. Second time I’ve used the service and if the automated service of Cora can’t resolve the issue it transfers you to a customer service person. Reviewed on: 21st March 2021

Good service

I can not fault the service I have had from NatWest in all the years I have been with them. Reviewed on: 21st March 2021

she made things simple

I have banked with Natwest for around 40 years. Iv'e never had a problem, they are always improving the service Reviewed on: 21st March 2021

Easy Address Change

Changed to my new address in a couple of minutes with the help of Cora. Reviewed on: 21st March 2021

excellent straightforward help

Cora asked simple, easy to follow questions and dealt with my query meaning it saved me a laborious visit to the local branch. fabulous help, first class service, thank you Reviewed on: 21st March 2021

24 hr usage with easy ways to achieve what one needs. Thanks.

The details of my private information needed updating, Cora came back immediately with the correct reply and so answered my request in seconds. Reviewed on: 21st March 2021

How to get help

Needed help ordering a cheque book, advice made job quicker to find on Web site instead of app Reviewed on: 21st March 2021

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