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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to follow and understsnding

Not experienced this type of questioner before Reviewed on: 21st March 2021

Changing address

Changing address on my accounts was very easy and the instructions easy to follow Reviewed on: 21st March 2021

Solved all my problems efficiently

Whenever I’ve got an issue with my online banking or banking in general Cora solved all my problems straight away and made things very easy for me Reviewed on: 21st March 2021

Great service

Quick and easy... no waiting anymore! Reviewed on: 21st March 2021

Quick and easy

I needed help and I received it quickly Reviewed on: 21st March 2021

Efficient virtual assistant

The virtual assistant was fast and efficient, getting what i needed done in less than a minute. Straightforward and to the point. Reviewed on: 21st March 2021

Great Service

I have been a customer of the RBS since it was two Banks, and I was with Williams and Glyn's. I would not Bank with anyone else. Reviewed on: 21st March 2021

quick and efficient

reactivated my isa in less that 2 minutes doesnt get better than that Reviewed on: 21st March 2021

Cora

Cora's got it covered! No problem. Reviewed on: 21st March 2021

Due to expire debit card

Answered question straight away... Reviewed on: 21st March 2021

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