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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Customer feedback

Very helpful and super affisent and digital assistant answered all my questions quickly Reviewed on: 20th March 2021

KISS

Keep It Simple is the way to go, really easy to navigate and complete actions in minutes. Thank you Reviewed on: 20th March 2021

Very quick, efficient service and clear instructions on what I needed to do. Very fast resolution to mu problem

Very satisfied with service and outcome Reviewed on: 20th March 2021

Changing address

Easy to follow with clear instructions Reviewed on: 20th March 2021

Great, fuss free way to interact with the bank

Easy Q&A style made it easy to change my address. Other banks take note! Reviewed on: 20th March 2021

Very fast and efficient service

Ordered a replacement debit card in seconds Reviewed on: 20th March 2021

It needs to be a bit better

I perfect to speak to someone rether then digital assistant Reviewed on: 20th March 2021

user friendly

quite easy to use and cna do most stuff on Cora, even address change etc. for business accounts. Reviewed on: 20th March 2021

Easy to deal with and get sense out of

Went on-line to answer a simple query and it was answered quickly efficiently and made me feel welcomed Reviewed on: 20th March 2021

Made the transaction simple without the usual complications

It was hassle free, which is important to an older client Reviewed on: 20th March 2021

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