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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful and speedy service.

I needed a replacement card and went in the NatWest help section of the app. I had an immediate response and my card is in the post. Excellent service ***** Reviewed on: 19th March 2021

Cora Review

Very speedy and simple to use, even for a beginner. Reviewed on: 19th March 2021

helpful quick responses

Readily available to help 24/7 which puts me at ease Reviewed on: 19th March 2021

Easy to use, clear instructions

Using Cora to reactivate my isa was easy. The steps were simple and easy to follow Reviewed on: 19th March 2021

Straightforward to use

This was the first time I'd used this and I couldn't be more impressed. It is so much easier than having to be on hold on the phone. I recently spent almost 2 hours on an online chat with a service company, trying to cancel and it was excruciating. It is so good to find such an easy way as Cora to carry out a transaction. Reviewed on: 19th March 2021

Great virtual assistant!

It was really easy to change my address using the Cora assistant. I love that there were options to select as possible answers rather than having to type everything. Reviewed on: 19th March 2021

Brilliant service

Dealt with my query in very easy steps Reviewed on: 19th March 2021

Excellent!!

Very fast response and fast solution, brilliant!! Reviewed on: 19th March 2021

Absolutely fantastic

It was my first time - and I shall definitely use you again Reviewed on: 19th March 2021

Quick and easy to use, good customer service.

The service with Cora is is good way to gain answers to questions quickly rather than being held in a never ending queue on the telephone. Although there are sometimes when speaking to an actual person is better and more appropriate. Along with using Cora, if a person doesn't get the answer they want with Cora or if they don't understand the answer they get from Cora, there should be an option where a customer can talk to an actual human being and be put straight through to a member of staff. Reviewed on: 19th March 2021

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