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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Speedy resolution

My account told me what to do, instant response & resolution. No waiting on hold or going through lengthy security checks Reviewed on: 19th March 2021

She helped me in every way possible

I got my problem sorted out quickly thanks to coras help Reviewed on: 19th March 2021

What a fantastic idea, so simple , so helpful. Wonderful service. Thank you

I'm don't like online banking, I'm getting old. This was so simple. All I did was press a button and all was done for me. Great service thanks Reviewed on: 19th March 2021

Excellent

Sorted the issue within seconds Reviewed on: 19th March 2021

Supportive

Reassuring when unable to visit bank in person. Reviewed on: 19th March 2021

I vote for Cora as she is quick and friendly

Cora is best the bank could have quick with responses Reviewed on: 19th March 2021

As answered and put it in simple terms fast x

Found me what I was looking for fast and sumpley Reviewed on: 19th March 2021

Mrs mary rutherford

I had a very good experience with cora Reviewed on: 19th March 2021

Super bank NatWest

NatWest very safe, friendly, intuitive system. It’s a great pleasure to stay wiith you for years. Reviewed on: 18th March 2021

Fast reliable friendly

Top service give coral the reward ASAP :p Reviewed on: 18th March 2021

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