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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Best bank

5
Best service, always friendly and helpful. Reviewed on: 18th March 2021

Efficiency

5
Quick and precise advise. Everything I needed . Reviewed on: 18th March 2021

in branch and online!

5
in branch (harrogate) staff were super helpful (Dominic in particular) and the online app and service is brilliant. Reviewed on: 18th March 2021

easy to understand

5
very quick and easybto understaand Reviewed on: 18th March 2021

Help desk

5
You answered all my questions straight away thank you. Reviewed on: 18th March 2021

very quick responce

5
recieved a very quick response on line to my question Reviewed on: 18th March 2021

Great Bank Great Service Always Friendly Staff

5
Very Happy With Prompt Service Great on Line Service Easy To Use Reviewed on: 18th March 2021

Quickest change of address ever!

5
Best service - so much admin when moving house this was by the far quickest change of address I've ever encountered! Reviewed on: 18th March 2021

Great service

5
Really good quick help. Would use Cora again Reviewed on: 18th March 2021

great innovation in products

5
new products released before other banks that have made banking easier and quicker Reviewed on: 18th March 2021
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