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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Best thing to happen to online banking

hassle free experience and fulfilled my requests efficiently Reviewed on: 18th March 2021

Very professional

My request was solved very quikly and professional.Thanks a lot Reviewed on: 18th March 2021

Helpful informative friendly and approachable

First class service everytime, always available 24hrs 7days a week year round Reviewed on: 18th March 2021

Cora help was fast and accurate

I was having difficulty in renewing a Council Tax SO, but Cora quickly guided me. Reviewed on: 18th March 2021

Fast customer service

Fast customer service online or in person work very well and supported customer during lockdown Reviewed on: 18th March 2021

Change of address

Needed to change my address and Cora was quick, efficient and informative whilst remaining polite and professional Reviewed on: 18th March 2021

Great intuitive interface

FantAstic experience. Cora was receptive understood my needs and was pleasant to use Reviewed on: 18th March 2021

Great Service

Quick to respond to a request for a chat. Helpful menu made getting to the correct information to resolve my issue very quick and easy. Cora was friendly and helpful. A brilliant service. I have used it before with the same good experience of the service. Reviewed on: 18th March 2021

Easy process to update address details online

Great to be able to do this online, avoiding postal delays of having to visit a branch. Very satisfied. Reviewed on: 18th March 2021

quick,polite,efficient

quick,polite and efficient service Reviewed on: 18th March 2021

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