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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Perfect

Simple and straightforward communication Reviewed on: 18th March 2021

speedy response

No fuss, quick and sensible responses Reviewed on: 18th March 2021

Quick and efficient help

I was able to have my request for filled effectively. Reviewed on: 18th March 2021

Surprisingly helpful

Have used this 3 times now and every time I have got the answer I'm looking for, or been pushed in the right direction. Very time saving, thanks! Reviewed on: 18th March 2021

Nat West Digital Assistant

Worked very quickly and gave me the answer to my query. Reviewed on: 18th March 2021

My card reader has low battery and error

Cora was so helpful she should win the award for outstanding advice Reviewed on: 18th March 2021

Great. Easy

Straightforward instructions, quick and easy. Reviewed on: 18th March 2021

Cora is so efficient

Cora sorted out my problem in no time at all great asset Reviewed on: 18th March 2021

Fast Service

Normally, when I chat with a virtual assistant it 9/10 times tells me to call an assistant who can help me over the phone. where as this one was surprisingly not only quick but gave me what i needed under 5mins (thats not exaggeration). Highly recommend using it :)) Reviewed on: 18th March 2021

Quick and simple to use

Cora answered my questions quickly and directed me to the correct place Also it is great to be able to get answers out of hours and not waiting for a phone or email to be answered saving my time Reviewed on: 17th March 2021

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