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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

fast easy to understand service.

I am not very good on computers but I found cora very easy to navigate and was pleased with the result. Reviewed on: 17th March 2021

GREAT SERVICE

PLEASE KEEP IT THAT WAY GREAT SERVICE Reviewed on: 17th March 2021

Helpful

Cora was Very Helpful indeed was impressed Reviewed on: 17th March 2021

Always helpful

They are with you straight away and deal with your every need Reviewed on: 17th March 2021

Answer questions straight away

When I message on a number of occasions I always get my queries dealt with promptly Reviewed on: 17th March 2021

The quickest and easiest change I could have hoped for!

Not much to say, it was well handled and easy. Well done! Reviewed on: 17th March 2021

Quick, did the job.

Normally chat functions are frustrating, but this did exactly what I needed, quickly and easily. Reviewed on: 17th March 2021

Excellent quick and easy to use

I had a query about a debit card - answered my query in seconds and dealt with it ! Reviewed on: 17th March 2021

Easy to use and quick to help

I wouldn't usually use this kind of service but I would again and I'd recommend to others Reviewed on: 17th March 2021

Very quick and easy to follow

It was very quick easy to understand the reply to my question Reviewed on: 17th March 2021

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