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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Not impressed

It makes a payment very time consuming Reviewed on: 17th March 2021

Brilliant

query answered very quickly with correct information Reviewed on: 17th March 2021

Cora.

Quick & efficient service given each time Reviewed on: 17th March 2021

change of address

excellent service really quick and easy to do was so much easier than i thought it would be. Reviewed on: 17th March 2021

Online Banking Superb

Natwest online banking is quick and easy to use Reviewed on: 17th March 2021

Very quick and helpful advice

Very helpful and efficient advice Reviewed on: 17th March 2021

Customer Services using AI Tech

My experience with Natwest AI Customer Service agent showed its commitment to information innovation and enablement, giving Natwest competitive advantages over its rivals. Reviewed on: 17th March 2021

Excellent

Took 2 mins to get the answer and problem sorted Reviewed on: 17th March 2021

Very clever and easy to use.

Very good. Sorted out my problem fast and clearly Reviewed on: 17th March 2021

Perfect answer in record time

Response was immediate and gave me all the information I needed. Reviewed on: 17th March 2021

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