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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

top class service

quick , and practical support , reassuring and timely Reviewed on: 17th March 2021

Efficient

Address changed effortlessly unlike some other institutions Reviewed on: 17th March 2021

Satisfied Customer

I have been a member of NatWest since about 1974. I do have other accounts but in 1974 the bank manager I talked to was very helpful and mad my future more secure. It’s a long story! Reviewed on: 17th March 2021

Easy step by step guide

Very friendly and easy step by step guide Reviewed on: 17th March 2021

Excellent

The most user friendly process I have used ! Reviewed on: 17th March 2021

Issue quickly resolves

A hassle free way and quick way of resolving online banking issues. Reviewed on: 17th March 2021

Very helpfull

Very helpful and patient. East to understand and follow. Reviewed on: 17th March 2021

very good

its having an conversation with youre banker Reviewed on: 17th March 2021

Pleased with the quick reply

I have never used this service before and was well impressed with it Reviewed on: 17th March 2021

Cora review

Very professional and user friendly Reviewed on: 17th March 2021

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