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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

First experience

I have banked with Natwest in its various manifestations for over forty years , but this is my first experience with online banking - and thus far it has been positive . Reviewed on: 16th March 2021

Agile and able to help with a wide range of requests

Cora seems to have been designed very robustly, and can effectively help with a wide range of requests. I never get stuck in a loop and the conversation flow is realistic and easy to follow. Reviewed on: 16th March 2021

Natwest - Consistent serive

I have been a Natwest customer since i started uni in 2004. I can honestly say I've had no issue with there banking in all those years and continue to trust them with my money. Keep up the good service Natwest. Reviewed on: 16th March 2021

Easy to use

My question was straightforward but it was answered with the information I was seeking I.e. when would I expect to receive my replacement card Reviewed on: 16th March 2021

VERY HELPFUL ALROUND

VERY HELPFUL ADVICE AND IT ENSURE TOTAL OF ACCOUNT UPTO DATE. Reviewed on: 16th March 2021

helpful staff

I had a problem with my card reader & had a deadline to transfer funds. Cora appropriately advised me & I was able to continue with my transaction. Reviewed on: 16th March 2021

Such clarity

Very easy and quick service. Much better than calling g up and waiting in a queue. Would recommend this service. Reviewed on: 16th March 2021

Easy to use.

As a disabled person getting to a branch isn’t easy, with the help of Cora, what I needed to do was done and dusted in a matter of minutes. Reviewed on: 16th March 2021

Easy to use Cora

I had a question about non receipt of a new debit card. Cora explained. Reviewed on: 16th March 2021

Simple and efficient system

Online chat is very efficient to use and very quick at resolving my issue. Much easier than waiting on hold to speak to a staff member for a relatively easy and quick query. Reviewed on: 16th March 2021

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