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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Customer friendly

Most staff have been professional Reviewed on: 15th March 2021

Super Service

Quick and easy to use. Choice of answers given therefore no typing necessary. Smooth, quick process to change address online. Reviewed on: 15th March 2021

Easy

So easy. No waiting on hold for hours. No div on the other end of the phone asking me lots of irritating questions. Reviewed on: 15th March 2021

100% professionally banking services

It was great experiencing, this live chats system Reviewed on: 15th March 2021

Banking Enquiry

I made an enquiry about online banking financial limits and the answer was concise and completely answered my initial question Reviewed on: 15th March 2021

Brilliant

Cora helped me with my questions Reviewed on: 15th March 2021

Quick

I was able to do what i wanted very quickly. Reviewed on: 15th March 2021

So easy without holding on at the end of a phone

RBS make internet banking so easy. Reviewed on: 15th March 2021

Changing Details online

So simple and quick to do online with Cora Reviewed on: 15th March 2021

very helpful adviser

helped when business manager not available to resolve the issue Reviewed on: 15th March 2021

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